Important Information
Policies
To help make your stay at Holiday Inn Express Hotel & Suites Waukegan/Gurnee in Waukegan as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Check-in begins at 3:00 PM, check-out is at noon, the hotel is smoke-free and household pets are not permitted.
Check-In Policy
Check-in begins at 3:00 PM. Early arrival may be requested but depends on room readiness and cannot be guaranteed.
Check-Out Policy
Check-out is required by 12:00 PM. Late departure may be available depending on occupancy and could involve an additional charge.
Minimum Check-In Age
The primary registered guest must be at least 18 years old. A valid form of identification may be required to confirm age.
Identification Policy
A government-issued photo ID is required at check-in. The name on the identification should match the reservation.
Payment Policy
A valid credit or debit card may be required to guarantee the reservation and cover room charges or incidentals. Accepted payment methods depend on the selected rate.
Incidental Deposit Policy
A temporary authorization may be placed on the registered guest’s payment card at arrival. The amount and release timeline should be reviewed within the final booking conditions.
Cancellation Policy
Cancellation and prepayment terms vary by room type, travel date and selected rate. Flexible reservations may allow cancellation before a stated deadline, while prepaid or non-refundable bookings may be charged when changed or canceled.
Smoking Policy
The hotel is entirely smoke-free. Smoking is not permitted inside guest rooms or enclosed public areas.
A cleaning fee may apply when the smoking policy is violated.